— Legal

Privacy Policy

Last updated: June 2024 | Live Web Design | Fraser Valley, BC, Canada

    Your privacy matters to us. This policy explains what information we collect through our contact form, how we use it, and how we protect it. We do not sell your data — ever.
  

1. Who We Are

Live Web Design is a digital services company based in Fraser Valley, British Columbia, Canada. We offer web design, custom software development, SEO, social media marketing, and IT infrastructure services.

Contact: [email protected] | 604.791.2932 | www.livewd.ca

2. Information We Collect

When you submit our contact/quote form, we collect the following information:

First and last name
Email address
Phone number (optional)
Business name (optional)
Website URL (optional, if you have one)
Services you're interested in
Additional comments or requirements
IP address (collected automatically for spam prevention)

3. How We Use Your Information

We use the information you submit exclusively to:

Respond to your inquiry or quote request
Understand your project needs so we can serve you better
Contact you about the services you've expressed interest in
Send internal notifications to our team so we can follow up promptly

We do not use your information for unsolicited marketing, and we do not sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Data Storage & Security

Your information is stored in a secure MySQL database hosted on GoDaddy servers located in the United States. GoDaddy maintains industry-standard physical and technical security measures.

We retain your submitted information for as long as is necessary to follow up on your request and for a reasonable period thereafter. You may request deletion of your data at any time by emailing [email protected].

5. Google reCAPTCHA

Our form uses Google reCAPTCHA v2 to protect against spam and automated submissions. reCAPTCHA collects hardware and software information, such as device and application data, and sends it to Google for analysis. This data collection is subject to Google's Privacy Policy and Terms of Service.

6. Cookies

Our contact form page itself does not use tracking cookies. Google reCAPTCHA may set cookies as part of its fraud-detection process. These are strictly functional and are not used to track you across other websites.

7. Your Rights (PIPEDA / Canadian Privacy Law)

Under Canadian privacy law (PIPEDA), you have the right to:

Know what personal information we hold about you
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Withdraw consent for us to contact you

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites (e.g., livewd.ca, way2goweb.com). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please reach out:

Email: [email protected]
Phone: 604.791.2932
Website: www.livewd.ca
Location: Fraser Valley, British Columbia, Canada